Terms of Service

Vouch is an AI career toolkit. Maya, an AI coach, interviews you about your experience and then helps you write cover letters and CVs, find and track jobs, prepare for interviews and practise them. Maya is an AI and says so. She writes from what you tell her and what you upload; she does not invent employers, titles, tools or results.

Everything Vouch produces is a draft for you to review. You decide what to send, and you remain responsible for the accuracy of anything you submit to an employer. We do not guarantee interviews, offers or any particular outcome.

You must be at least 16 and give accurate details. Keep your password private; you are responsible for activity under your login. One person per account. You can delete your account at any time from Settings (see the Privacy Policy).

Free, for every account: the career and discovery interviews with Maya, your first full application package (cover letter and CV), ATS scoring, job matches, application tracking and one short mock-interview sample. No card is needed for any of this.

Paid: Vouch Pro and Pro+ subscriptions (unlimited tailored applications and the ongoing assistant, Pro+ adds a monthly quota of training sessions) and training credits for full mock and case interviews. Current prices, in GBP, DKK and EUR, are on the Pricing page. All prices include VAT. There are no hidden fees: the price you see is the total you pay.

Subscriptions are billed per calendar month or per quarter (three months), in advance, and renew automatically for the same period until you cancel. We never bill weekly. Before every renewal we send you an email with the date and the amount.

You can cancel at any time from Settings (Manage subscription) with no phone call and no questions. Cancellation takes effect at the end of the period you have paid for and you keep full access until then.

If you land a job during a paid period, tell us and we refund the unused time. See the Refund Policy.

Training credits are bought in packs. One credit equals one full mock or case interview with scored feedback. Credits never expire and are attached to your account; they are not transferable. If a session fails for technical reasons on our side, the credit is returned.

If you are a consumer in the UK you have the right to cancel a purchase within 14 days of making it without giving a reason, and receive a full refund. The same applies to consumers in the EU under the Consumer Rights Directive.

Subscriptions and credits are digital content and services that start immediately. At checkout you are asked to confirm that you want immediate access and that you understand you lose the 14-day cancellation right once delivery starts. Without that confirmation we would have to wait 14 days before giving you access. This waiver is required by law and it does not remove our own 14-day money-back guarantee described in section 7 and in the Refund Policy. In practice: if you are not happy within 14 days, you get your money back either way.

To exercise the statutory right, email support@myvouch.io with the address you signed up with. You may use the model cancellation form in Schedule 3 of the Regulations, but you do not have to.

If you aren't happy, neither are we. Every first purchase of a subscription or a credit pack comes with a 14-day money-back guarantee, no questions asked. Email us within 14 days and we refund the full amount to the card you paid with. This guarantee is a promise from us on top of your legal rights; it never limits them.

Digital content and services must be as described, fit for purpose and of satisfactory quality, and services must be carried out with reasonable care and skill. If they are not, you are entitled to a repair or replacement, and if that is not possible or does not fix it, to a price reduction up to a full refund. Refunds under this section are paid within 14 days of us agreeing you are entitled to one. Nothing in these terms affects those rights.

Vouch exists to present your real experience honestly. Do not use it to fabricate qualifications, impersonate someone else, or to get live answers during an interview with a real employer. Do not scrape, resell or overload the service, and do not upload content you have no right to use. We may suspend accounts that break these rules, with a refund of any unused paid period unless the breach is serious.

Everything you upload and everything Maya writes for you belongs to you. You give us the permission needed to store and process it so we can provide the service, and nothing more. The Vouch software, brand and Maya's design belong to mimoco ApS.

We aim to keep the service available at all times but cannot promise uninterrupted access (maintenance, provider outages). We may change features and prices; price changes never apply to a period you have already paid for, and we tell you by email at least 30 days before a price change affects your renewal, so you can cancel first.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for business losses, or for the outcome of any job application. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

These terms are governed by Danish law. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country you live in (for UK residents: the laws of England and Wales, Scotland or Northern Ireland, as applicable), and you may bring a claim in your local courts. If something goes wrong, please email us first: most issues are fixed within a day.

Vouch is operated by mimoco ApS, a private limited company registered in Denmark. Company registration (CVR) 39127709. VAT number DK39127709. Registered address: Turistvej 177, 3460 Birkerød, Denmark. Owner and director: Michael Mortensen.

Email: support@myvouch.io. These details are also on the checkout page and on every receipt, as required by the Consumer Contracts Regulations 2013 and the E-Commerce Regulations 2002.