Privacy Policy

The data controller is mimoco ApS (trading as Vouch), Danish company reg. (CVR) 39127709, Turistvej 177, 3460 Birkerød, Denmark. Contact: support@myvouch.io.

mimoco ApS is established in Denmark and offers Vouch to people in the United Kingdom. A UK representative under Article 27 of the UK GDPR is being appointed; the name and contact details will be published here as soon as that is in place. Until then, please direct all requests to the email above.

Special-category data (Article 9): your CV, cover letters and interview answers are free text you write, and they may happen to reveal sensitive things such as health, religion, ethnicity or trade-union membership (for example a career gap, a faith-based employer or a diversity statement). We do not ask for this and we do not use it to profile you; it is processed only as an incidental part of the document you asked us to help with. Where such data is present, our basis is your explicit consent, given when you upload the document or start the interview. You can remove it at any time by editing or deleting the document, or delete everything by deleting your account.

Maya is an AI. She tells you so at the start of every call. Calls run through Vapi (the voice platform) with speech synthesis by ElevenLabs and transcription by Deepgram. The audio is recorded and transcribed so Maya can write the summary and so your applications can draw on what you said.

You are not graded or judged. Nobody else listens to the call. The recording and the transcript belong to your account: they are never sold, never shared with employers, and never used to train AI models for anyone else.

If you take the free interview on the landing page before creating an account, we keep your name, email and the call transcript for 90 days so you can claim the summary when you sign up. After 90 days unclaimed interviews are deleted.

The writing, matching and interview logic uses large language models from Anthropic. Your documents, transcripts and job postings are sent to Anthropic's API only to produce your results. Under Anthropic's commercial terms that data is not used to train their models. Maya writes only from what you have told her or uploaded: we do not invent employers, titles, tools or achievements, and you review everything before it leaves the app.

We do not sell personal data. We use the following providers to run the service, each under a data-processing agreement and only for the purpose listed:

Where a provider processes data outside the UK or EEA, transfers rely on the UK International Data Transfer Addendum or the EU Standard Contractual Clauses, and on the UK-US Data Bridge or EU-US Data Privacy Framework where the provider is certified.

To find live job openings we send your search terms (such as a job title, location and keywords, derived from your profile) to job-board APIs including Adzuna, Reed, Jooble, JSearch, Jobindex and The Hub. These receive a query, not your CV or your identity, and they are job data sources rather than processors of your account.

The networking feature helps you build a shortlist of people to reach out to. Some entries you add yourself by saving a profile you are viewing; others Vouch suggests by searching public web sources (company pages, press releases, public profiles) for people who fit your target roles. In both cases we store only what is publicly available and useful for an introduction: name, role, company, a public profile link and one public detail.

Our basis for this is legitimate interest: helping you network is core to a job-search tool, the data is professional and public, and it is used only inside your own private shortlist and never sold or shared. Suggestions that you never act on are deleted automatically after 30 days. If you are one of these professionals and want to know what we hold or have it removed, email support@myvouch.io and we will action it.

On your first visit you see a cookie banner with two equal choices, Accept and Decline. Your choice is stored in your browser and you can change it at any time via Cookie settings in the footer.

If you decline, no analytics or advertising script loads and no analytics or advertising cookie is set. The product works exactly the same.

You can delete your account yourself: open Settings, scroll to Delete account, type DELETE and confirm. This removes your profile, documents, cover letters, CVs, applications, interview recordings, transcripts and summaries, job matches, networking data, coaching data, settings and uploaded files, and your login. An active subscription is cancelled first so nothing renews. We send one confirmation email and then keep only what accounting law requires (see above).

At the same time the call recordings and transcripts are deleted at the voice provider (Vapi), your contact is deleted at the email provider (Brevo), and if you had connected Gmail the access is revoked at Google. Analytics data (PostHog), if you accepted it, is deleted or anonymised within 12 months of the deletion. If one of these providers is unreachable at that moment, I follow up by hand.

You can also email support@myvouch.io and I will do it for you within 7 days.

Under the UK GDPR (and the EU GDPR if you are in the EEA) you can ask to access, correct, export or delete your data, restrict or object to processing, and withdraw consent at any time. Most of this you can do directly in the app: edit your profile, delete documents, download a machine-readable export of your data from Settings, disconnect your inbox, change cookie settings, delete your account. For anything else, email the address above; I reply within 30 days.

If you are unhappy with how we handle your data you can complain to the UK Information Commissioner's Office (ico.org.uk) or, in Denmark, to Datatilsynet (datatilsynet.dk).

Data is encrypted in transit (TLS) and at rest. Access to your data is restricted by row-level security so you only ever see your own records. Card details are handled by Stripe and never touch our servers. Uploaded files live in a private bucket that is not publicly reachable.

Vouch is for people looking for work and is not intended for anyone under 16.

When this policy changes in a way that matters, we tell you in the app or by email before it takes effect. The date at the top shows the current version. See also our Terms and Refund Policy.