Refund Policy

If you aren't happy, neither are we. Every first purchase of a Vouchsubscription (Pro or Pro+) or a credit pack comes with a 14-day money-back guarantee, no questions asked. Email us within 14 days of the purchase and we refund the full amount. You do not have to explain why.

The guarantee applies once per plan and once per credit-pack purchase. Renewals of a subscription you have already used for a full period are covered by section 3 instead.

The whole point of Vouch is that you stop needing it. If you accept a job during a paid period, email us and we refund the remaining, unused part of the current period, calculated per day from the day you tell us. Unused credits can be refunded at the same time if you prefer that to keeping them.

We email you before every renewal, and you can cancel anytime from Settings so a renewal never happens by surprise. If a renewal still catches you out, email us within 14 days of the renewal charge and, provided you have not used the service in that new period, we refund it in full.

As a UK consumer you have a 14-day right to cancel under the Consumer Contracts Regulations 2013 (with the immediate-access waiver you confirm at checkout, explained in the Terms), and remedies under the Consumer Rights Act 2015 if the service is faulty, not as described, or not delivered with reasonable care and skill: repair or replacement first, and a price reduction up to a full refund if that does not fix it. EU consumers have equivalent rights. Nothing in this policy limits them.

Credits never expire. Unused credits from a pack bought within the last 14 days are refunded in full under the guarantee. If a mock or case interview fails for a technical reason on our side, the credit is put back automatically; if it is not, tell us and we fix it.

Email support@myvouch.io from the email address on your Vouch account with the subject "Refund request". That is all we need. I confirm within 2 working days, and Stripe returns the money to the card you paid with, normally within 5 working days (your bank may take a few days more to show it). Refunds are made in the currency you paid in.

mimoco ApS (trading as Vouch), Turistvej 177, 3460 Birkerød, Denmark, Danish company reg. (CVR) 39127709, VAT DK39127709. Card statements show MYVOUCH.IO.